Terms & Conditions

Please review the terms of business and use, as well as the privacy policy, before using this website.

Validity of the offer

All prices are in euros and do not include VAT. Listed prices apply only to purchases on www.amo-pure-energy.com.

The provider reserves the right to change prices daily, unless stated otherwise (e.g. promotions and special discounts).

The offer is valid until it is revoked or while supplies last.

If an ordered item is out of stock and unavailable, we reserve the right to cancel the order. If already paid, the full amount will be refunded.

Delivery time

Delivery time for in-stock items is usually 1–5 days. If delivery time is exceptionally longer, we will notify you within 72 hours. For items not in stock, delivery can take longer. For more information contact info@amo-pure-energy.com.

Warranty

Warranty and complaints are provided in accordance with applicable law.

Items have a warranty if stated on the warranty document or the invoice.

The warranty is valid when used according to the warranty document and upon presenting the invoice.

Warranty repair must be completed within 45 days; otherwise the item will be replaced with an equivalent fault-free product.

Return to warranty service is carried out per manufacturer instructions; the customer has no costs for such return.

Complaints procedure

The customer may file a complaint if the product does not have promised properties, if wrong items/quantity/color were delivered, or if the product deviates from the order.

A complaint record is completed with customer findings and the requested resolution (replacement, credit note, or refund).

Complaints are handled in accordance with consumer protection law.

Complaints and claims can be sent to info@amo-pure-energy.com.

Non-conformity of goods

Statutory provisions (ZVPot-1)

I. Conformity requirements

Article 71 (seller liability)

The seller delivers goods that meet statutory requirements and is liable for any non-conformity present at delivery.

Article 72 (subjective requirements)

Goods conform to the sales contract in particular when they:

1. match the description, type, quantity and quality required by the contract;
2. are fit for the specific purpose communicated by the consumer and accepted by the seller;
3. are supplied with accessories and instructions as required by the contract;
4. are updated as required by the contract.

Article 73 (objective requirements)

In addition to Article 72, goods must also:

1. be fit for the purposes for which goods of the same type are normally used;
2. match any sample or model made available before the contract, where applicable;
3. be supplied with expected accessories, packaging and instructions, where applicable;
4. have the quantity and characteristics normally expected, including durability and safety.

unless the seller proves that:

• the seller did not know and could not reasonably have known of the public statement,
• the statement was corrected before the contract, or
• the statement could not have influenced the purchase decision.

Article 74 (digital elements)

(1) For goods with digital elements, the seller ensures that updates (including security updates) are provided for the required period.

• for the period the consumer may reasonably expect for one-off supply, or
• two years for continuous supply for a specific period, or
• the period agreed for continuous supply longer than two years.

(2) If the consumer does not install updates within a reasonable time, the seller is not liable provided the consumer was informed and instructions were adequate.

• the seller informed the consumer about the update and consequences, and
• the failure was not due to missing or inadequate installation instructions.

Article 75 (exemption)

The seller is not liable for objective non-conformity if the consumer was specifically informed and expressly accepted the deviation at contract conclusion.

Article 76 (installation)

(1) If installation is part of the contract and performed by the seller, any non-conformity due to incorrect installation is treated as non-conformity of the goods.

(2) If the consumer installs the goods and incorrect installation is due to deficient instructions, any non-conformity is treated as non-conformity of the goods.

Article 77 (third-party rights)

If third-party rights (including IP rights) prevent or limit use, the consumer is entitled to remedies for non-conformity under this chapter.

II. Time limits and prohibition of limitation

Article 78 (time limits)

(1) The seller is liable for any non-conformity that appears within two years from delivery.

(2) This also applies to goods with digital elements without prejudice to Article 74(1).

(3) For continuous supply of digital content/services, liability applies for non-conformity within two years from delivery.

(4) For continuous supply longer than two years, liability applies throughout the agreed supply period.

(5) For second-hand goods, the parties may agree on a shorter period, but not less than one year.

Article 79 (prohibition)

(1) Contract terms cannot limit or exclude seller liability as defined by law.

(2) Any term contrary to the above is void.

III. Burden of proof

Article 80 (general)

(1) Non-conformity is presumed to have existed at delivery if it appears within one year, unless proven otherwise or incompatible with the nature of goods/non-conformity.

(2) For goods with digital elements and continuous supply, the seller bears the burden of proof for conformity during the relevant period.

IV. Remedies

Article 81 (remedies)

(1) In case of non-conformity, the consumer may:

1. request free restoration of conformity;
2. request a proportional price reduction or withdraw and request a refund.

(2) The consumer may withhold payment until the seller fulfils obligations, by notifying the seller.

(3) The consumer may also claim damages and related costs arising from exercising remedies.

Article 82 (restoration of conformity)

(1) The seller must restore conformity within a reasonable time not exceeding 30 days, free of charge and without significant inconvenience.

(2) The period may be extended up to 15 days if needed for repair/replacement, considering complexity and severity. The seller informs the consumer about the extension and reasons before the deadline.

(3) Conformity is restored free of charge when the seller also covers necessary costs, especially shipping, transport, labor, or materials.

(4) The consumer may choose between repair and replacement, unless:

• fulfilment of the chosen remedy is impossible, or
• it would impose disproportionate costs on the seller compared to the other remedy, considering all circumstances.

(5) Relevant circumstances include in particular the value the goods would have if conforming, the significance of the non-conformity, and whether the other remedy can be provided without significant inconvenience.

(6) The seller may refuse restoration of conformity if repair and replacement are impossible or would cause disproportionate costs, considering all circumstances.

(7) Where repair or replacement is required, the consumer makes the goods available to the seller. Where replacement is required, the seller takes back the replaced goods at its own expense.

(8) If goods installed according to their nature and purpose must be removed for repair or replacement, the obligation includes removal of the non-conforming goods and installation of replacement or repaired goods, or covering the costs of removal and re-installation.

(9) The consumer does not pay for normal use of replacement goods in the period before replacement.

Article 83 (price reduction and withdrawal)

(1) The consumer may request a proportional price reduction or withdraw in any of the following cases:

• the seller did not repair or replace, did not complete the repair/replacement in accordance with the law, or refused restoration under Article 82(6);
• non-conformity exists despite the seller attempting to restore conformity;
• the non-conformity is so serious that it justifies immediate price reduction or withdrawal; or
• the seller stated or it is clear from circumstances that conformity will not be restored within a reasonable time or without significant inconvenience.

(2) Regardless of the above, the consumer may withdraw and request a refund if the non-conformity appears within 30 days of delivery.

(3) A proportional price reduction is proportional to the decrease in value of the goods received compared to conforming goods.

(4) Withdrawal is exercised by a statement notifying the seller of the decision to withdraw.

(5) If the non-conformity concerns only part of the goods and withdrawal is justified, the consumer may withdraw also for any other goods obtained together, if it is unreasonable to keep only the conforming goods.

(6) If the consumer withdraws, the consumer returns the goods at the seller’s expense.

(7) The consumer cannot withdraw if the non-conformity is minor. The seller bears the burden of proof that it is minor.

Article 84 (notice and inspection)

(1) The consumer may exercise rights if the seller is notified within two months of discovering the non-conformity.

(2) The notice describes the non-conformity in detail.

(3) Notice can be given in person (with confirmation), sent to the shop where purchased, or given to the seller’s representative.

(4) The consumer allows the seller to inspect the goods claimed to be non-conforming.

Article 85 (existence of non-conformity)

If the existence of non-conformity is disputed, the seller informs the consumer in writing within eight days of receiving the consumer’s claim.

Article 86 (refund deadline)

(1) If the consumer withdraws, the seller refunds without delay, no later than eight days after receiving the goods or proof of return shipment.

(2) If the consumer requests a proportional price reduction under Article 83(3), the seller refunds the relevant part within eight days of receiving the request.

Article 87 (loss of rights)

Rights under Article 81(1) expire two years from the day the consumer notified the seller of the non-conformity.

Claiming non-conformity of goods

To claim non-conformity, fill out the form and send it together with the goods to:

AMO, Mojca Mia Prodan s.p.,
Pobeškova cesta 54 a,
6000 KOPER

Return of goods — right of withdrawal — refund

Under consumer protection law the buyer may notify the seller within 14 days of receiving the goods that they withdraw from the contract, without giving a reason. The buyer can download the withdrawal form or send any unambiguous statement via www.amo-pure-energy.com

In this case, the provider immediately sends the buyer an email confirmation of receipt of the withdrawal on a durable medium.

The only cost borne by the buyer is the cost of returning the goods. Goods must be returned no later than 14 days after sending the withdrawal notice.

The buyer is deemed to have returned the goods in time if they are sent before the end of the 14-day return period.

Returned goods must be undamaged and in unchanged quantity, unless destroyed, damaged, lost, or diminished without the buyer’s fault.

Refunds are made without delay and no later than 14 days after receipt of withdrawal notice. Refunds are made using the same payment method unless another method is expressly requested and causes no costs to the buyer.

The provider may withhold the refund until receipt of returned goods or proof that the buyer has sent them back.

Returning the goods within the withdrawal period is considered a notice of withdrawal.

The consumer must not use the product freely until withdrawal, but may inspect and test it only to the extent necessary to establish its condition as is usual in stores.

Any testing beyond this can be considered use, meaning the consumer loses the right of withdrawal. The returned item must be unused, undamaged and in original packaging. A copy of the invoice or other appropriate document must be attached.

The buyer cannot withdraw from the contract in the following cases:

• the buyer ordered a made-to-order item,
• jewelry or any item that is personalized — ordered to the buyer’s specifications.

Information on the absence of the right of withdrawal, where exceptions are listed in accordance with Article 135 of the law, or, where appropriate, on circumstances in which the consumer loses the right of withdrawal.

Privacy policy

The online store www.amo-pure-energy.com is committed to protecting your privacy. If you have any questions or problems regarding the use of your personal data, contact info@amo-pure-energy.com

All personal data of users are confidential and will not be disclosed to unauthorized persons.

By using www.amo-pure-energy.com you agree to the processing of your personal data as described in this privacy policy.

If you wish to make a purchase, we require your name and surname, address, phone number and email. This enables us to process and fulfil your order and notify you of any changes. www.amo-pure-energy.com

By registering, you allow storage, processing and use of your personal data in sales processes, research and customer communications in accordance with regulations. Newsletters are sent only if you subscribe.

Request for deletion of personal data

A request for deletion of personal data stored about you can be submitted by email to: info@amo-pure-energy.com, or in writing to:

AMO, Mojca Mia Prodan s.p.
Pobeškova cesta 54 a
6000 Koper – Capodistria

Data protection principles

Processing of data in the online store www.amo-pure-energy.com is lawful, fair and transparent. User rights are respected. We provide information on processing upon request. We do not store personal data longer than necessary.

User rights

Right to information — the user of www.amo-pure-energy.com is informed about processing and deletion of data, and why data is collected.

1. Right of access — the user has the right to access collected data and obtain information about processed personal data.
2. Right to rectification — the user can request correction or deletion of inaccurate or incomplete personal data.
3. Right to erasure — in certain circumstances the user may request deletion of personal data.
4. Right to restriction of processing — the user may restrict processing of personal data.
5. Right to object to processing — in some cases the user may object to processing, e.g. direct marketing.
6. Right to data portability — the user has the right to obtain personal data in a readable form.
7. Right to assistance of the supervisory authority — the user has the right to assistance and other legal remedies.
8. Right to withdraw consent — the user may withdraw any consent for processing personal data.

Data we collect

Data you provided

This includes information needed to communicate with you and to process your order and delivery, and to improve your experience: email address, name and surname, billing address, home address.

Data collected automatically

This includes information stored automatically by cookies and tools to improve your experience: IP address, browsing history.

Publicly available information

We may collect data that is publicly available.

Purpose of using personal data

We collect your personal data:

• to offer our products (communication with you regarding products);
• to communicate and cooperate with you and notify you of changes;
• to improve your user experience;
• to fulfil obligations under laws or contracts;
• to deliver/provide the product;
• to send you an offer tailored to you;
• to manage and analyze our customer base (purchase history) to improve product quality.

With your consent we process personal data for the following purposes:

• sending newsletters and current offers;
• other purposes for which we requested your consent.

Accounting documents are stored as long as required for accounting/tax purposes and other legal obligations.

We will inform you of any further processing and purposes.

Contact

info@amo-pure-energy.com

Availability of your personal data

We do not share personal data with unauthorized persons. In the case of an online purchase, we provide it only to the delivery service provider for delivery purposes.

We may disclose personal data to third parties only if you consent to the disclosure or if other legal reasons exist.

How we protect personal data

We protect your personal data with great care. We monitor our systems for vulnerabilities and attacks. Access is protected by passwords. We use SSL.

Cookie information

This website uses cookies to analyze browsing behavior to improve user experience.

A cookie is a small text file stored on your device. You can control cookies in your browser settings. Disabling essential cookies may cause the website to not display correctly.

Cookies we use:

Necessary cookies — required for normal operation. They last until the end of the session and browser is closed.

Functional cookies — provide functionality and convenience (e.g. remembering name/email).

Analytics cookies — help us track visit statistics to improve content and experience.

Advertising cookies — provide ads relevant to you and your interests.

Cookie list (name and storage time)